RETURN AND REFUND POLICY OF SHALIMAR ALTEA SL

⏱️ 15-DAY RIGHT OF WITHDRAWAL (EU) & RETURN WINDOW

In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase and request a return within 14 days of receiving your order, without providing a reason.

To be eligible for a return, the item must be unused, unworn, with all original tags attached, and in its original packaging. Please keep your receipt or proof of purchase.

  • Start the Process: Initiate your return request by emailing us directly at 📧 support@shalimarmarkets.com.

  • Shipping the Return: After your request is approved, send the package back to our logistics center using insured shipping with a tracking number.

  • Important: We cannot accept incoming packages sent back to us without prior return authorization.

  • Return Costs: If the delivered item is correct and not defective, the return shipping costs are the responsibility of the customer.

⚠️ DAMAGED ITEMS AND ORDER ISSUES

Please inspect your order as soon as it arrives. If an item is faulty, damaged, or incorrect, please contact us immediately at 📧 support@shalimarmarkets.com. We will cover all return and reshipping costs and resolve the issue for you promptly.

🚫 EXCEPTIONS / NON-RETURNABLE ITEMS

Returns cannot be accepted for:

  • Perishable goods (such as food, plants, or flowers).

  • Personalized or custom-made items.

  • Personal care and hygiene products.

  • Hazardous substances, flammable liquids, or gases.

If you have questions about whether a specific item can be returned, please reach out to our team.

🛑 IMPORTANT NOTICE REGARDING DISPUTES

Please contact us directly before opening a dispute on PayPal, Klarna, or initiating a bank chargeback. Payment platform disputes delay the refund process by 40 to 60 days due to mandatory banking review timelines. Contacting us first at 📧 support@shalimarmarkets.com allows us to issue a fast, fair, and direct solution.

🔄 EXCHANGES

The fastest way to exchange an item is to return the one you have. Once your return is accepted, you can make a separate purchase for the new item. This ensures you secure the item before it runs out of stock.

💰 REFUNDS

We will notify you as soon as your return has been received, inspected, and verified by our warehouse.

Once approved, your refund will be automatically processed back to your original payment method within 5 business days. Please keep in mind that your bank or credit card company may require additional processing days to post the transaction to your account.

If it has been more than 10 business days since your return was approved and you haven’t received your refund, please contact us at 📧 support@shalimarmarkets.com.

❌ ORDER CANCELLATIONS

Cancellations are only possible on the same day of purchase until midnight. Please send urgent cancellation requests via email to 📧 support@shalimarmarkets.com. Once an order passes this window, it enters our automated fulfillment pipeline and can no longer be halted or cancelled; in this case, you will need to initiate a standard return upon delivery.

SHALIMAR ALTEA SL

Calle Zubeldia, Nº 3, Esc. BJ, Puerta 2, 03590 Altea (Alicante), Spain

For any questions or support requests: 📧 support@shalimarmarkets.com